01
Registered customers
- Use the support channel in your service agreement
- Include the facility and affected workflow
- Do not send patient identifiers by unsecured email
- Provide timestamps and error references where available
Support
Support aligned to your deployment and service agreement
Support channels, response expectations, maintenance responsibilities and escalation routes are defined for each institutional deployment.
02
General technical enquiries
For non-urgent integration and product questions, contact info@zyemed.com. Emergency clinical care must follow your institution’s established procedures.